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Expert: The Retail Sales Tax Branch representative
Please can you assist me, I am looking to get a PST refund for payments we have made to a Canadian company. I have already received our GST refund and have been given an exemption, but for some reason the company we are dealing with is still charging the PST. We are NOT a Canadian company, we are located in Israel, and we have purchased from a company called Telus in Toronto, how do I proceed to claim the refund and get an exemption?
The Retail Sales Tax Branch representative answered:
That would be an exempt sale. If the goods have been shipped directly to them they would be exempt and don't have to apply for a refund in that scenario. You have been charged incorrectly. You have to back to the company because the goods have been shipped directly to your country and you have been incorrectly taxed. You will have to apply for a refund to get another invoice from the supplier.
The second way is to apply for a refund directly through the government. The fax number is 1-877-482-9329. That's to access the publications through the tax facts service. The document number that you need is 180 and titled “Application for a Refund.” You can order a list of publication on the tax facts service. You can also request the particular guide 180.
[Editor's Note If you are unable to order the document through this service you can find information on the website at http//www.gov.on.ca/fin/.]
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