Customer Service
Creating a Customer Feeding Frenzy
We all want to see our sales jump, but what is the secret to success? This month Jeff Mowatt shares four simple sales techniques that can generate a customers feeding frenzy in your business.
Yes, I Mind Waiting
Don't let lineups frustrate your customers; here are some suggestions that will help you create a win-win environment when your lines get long.
Opinion: You Can't Get There from Here
Tales of the dark side: One writer's experience with big business customer service.
Making Connections: How to Create Rapport With Anyone in Under 30 Seconds
Creating better connections could be as simple as using a little smoke and mirrors.
Service Stinks ... Usually!
This story of excellent customer service touches on the best elements - and typical shortfalls - of customer service.
Keeping Customers When Things Go Wrong: Five Keys to Turning Upset Customers into Fans
Don't let medicore customer service get in the way of your success; these five strategies will help your company deliver great customer service.
Why is it so Hard to Buy?
With a $400,000 budget and ready to buy, Jody Horner was surprised by how willing companies were to drive her business away. Read on to find out how something as simple as a little help can make the difference between a sale and a 'see-you-later'.
For Openers - Five Greetings That Boost Sales to Walk-in Visitors
Discover how great greetings can drive up sales in your retail store.
No Quick Fix Beats Common Sense
If you want to know what will keep your customers happy, ask them! Head back to basics with updated surveys, employee training, and other common-sense ways to grow your business.
Test your Telephone Effectiveness
Read this article to find out if your phone practices are winning or losing customers.
Seeing Things from the Customer's Perspective
Step in to your customers shoes and consider how you can improve your business with this simple exercise from Claire Belilos.
Is Your Business' Glass 'Half Full' or 'Half Empty'?
Ed Bernacki puts a new spin on how you can fill your company's 'glass' and expand the potential of your business.
When the Cat's Away
When you give employees advice on customer service you may inadvertently cause service to worsen, not improve. The solution is not to avoid correcting employees, but to use prioritized service standards. Here's how they work.
How To Win Customers & Influence Loyalty
Sometimes the best way to develop customer loyatly is to step into your customer's shoes. With that in mind, here are five steps you can take to keep your customers coming back.
How not to Plan your Company's Future 5 common mistakes when identifying customer needs
Are you business strategies in line with your customer needs? They may not be if you rely on the five most common methods to determine whether or not your customer needs are being met. Read on to learn about why you should be cautious before basing your business strategy on this data.
Selling Yourself Short?
If you need to set yourself apart from the competition beyond just lowering prices, try changing the way you talk about what you do for a living.
Speed Kills: The service standard that does more harm than good
Are your company's 'service standards' losing you sales? When managment processes interfere with the quality of your customer interactions, it is time to reconsider your approach.
Managing Multiple Customers
Customer service standards can be easy to follow until you find yourself juggling the needs of many people at once. These tips will help you handle the stress of tricky customer service scenarios.
Management Lessons from a Car Wash Guy
When you conduct informal market research the right question to ask is not "how was our service today?". Read on to learn how you can get meaningful feedback from your customers.
Buying Trends – the Shift to Hassle-Free
For today's consumer, the quality of their experience is becoming more important than the quality of the product to the final buying decision.
Building Customer Service Excellence: A CEOs High Payoff Activity
Knowing the difference between satisfaction and loyalty is the first step in developing customer focused excellence in your organization.
The Shocking Truth About Your Image: Four Bizarre Reasons Customers May Not Like You
First impressions count, and your image may not have the impact you think it does. Here are some insights into four bizzare reasons that customers may not like you!
Risky Business: How Repeat Customers may Jeopardize your Future
As Jeff Mowatt shows us, the complacent assumption that repeat customers mean loyal customers could be dangerous to the survival of your business.