Verified on July 8th, 2009

http://www.icsa.on.ca

The International Customer Service Association (ICSA) is dedicated to promoting the development and awareness of the customer service profession through networking, education and research.

ICSA is a non-profit association led by customer service professionals for customer service professionals. These are people who have walked in your shoes and understand your challenges and motivation.
We offer certification courses,seminars, workshops, consulting and training for all your customer service, contact centre and help desk needs.