Jeff Mowatt is a corporate trainer and international speaker. His focus is, "The Art of Client Service Influence with Ease™" - subtle ways to enhance service and boost revenues - without working harder. For tips, self-study kits, and information about booking Jeff, visit www.jeffmowatt.com or call 1-800-jmowatt (566-9288). You can also connect with Jeff on Google Plus.
Articles by Jeff Mowatt
July 4th, 2011
Jeff Mowat explains the most significant trends in customer service, and how you can position your business to capitalize rather than capsize in response.
June 30th, 2008
For today's consumer, the quality of their experience is becoming more important than the quality of the product to the final buying decision.
May 31st, 2008
Jeff Mowatt shares insights into email management and how this useful tool can take over your daily agenda.
October 31st, 2007
In this article Jeff Mowatt offers insights into how you can turn problem employees into corporate leaders.
January 31st, 2007
Boosting employee motivation depends on making work interesting. In this article Jeff Mowatt explains how you structure a training program that will result in higher employee retention.
September 30th, 2006
When you conduct informal market research the right question to ask is not "how was our service today?". Read on to learn how you can get meaningful feedback from your customers.
March 31st, 2006
According to Jeff Mowatt, treating customers fairly and equally is a mistake. Before giving your employees rigid rules to follow, consider how allowing for exceptions can prevent negative customer experiences.
November 30th, -0001
When you give employees advice on customer service you may inadvertently cause service to worsen, not improve. The solution is not to avoid correcting employees, but to use prioritized service standards. Here's how they work.