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Jeff Mowatt

Jeff Mowatt is a corporate trainer and international speaker. His focus is, "The Art of Client Service Influence with Ease™" - subtle ways to enhance service and boost revenues - without working harder. For tips, self-study kits, and information about booking Jeff, visit or call 1-800-jmowatt (566-9288). You can also connect with Jeff on Google Plus.

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Articles by Jeff Mowatt

The Future Of Customer Service: 3 Trends That Will Change The Way You Serve Customers

July 4th, 2011

Jeff Mowat explains the most significant trends in customer service, and how you can position your business to capitalize rather than capsize in response.

Buying Trends – the Shift to Hassle-Free

June 30th, 2008

For today's consumer, the quality of their experience is becoming more important than the quality of the product to the final buying decision.

How to Work Less and get More Done

May 31st, 2008

Jeff Mowatt shares insights into email management and how this useful tool can take over your daily agenda.

Making Attitude Adjustments

October 31st, 2007

In this article Jeff Mowatt offers insights into how you can turn problem employees into corporate leaders.

Tea and the Secrets of Staff Retention

January 31st, 2007

Boosting employee motivation depends on making work interesting. In this article Jeff Mowatt explains how you structure a training program that will result in higher employee retention.

Management Lessons from a Car Wash Guy

September 30th, 2006

When you conduct informal market research the right question to ask is not "how was our service today?". Read on to learn how you can get meaningful feedback from your customers.

The Myth of Treating People Fairly and Equally

March 31st, 2006

According to Jeff Mowatt, treating customers fairly and equally is a mistake. Before giving your employees rigid rules to follow, consider how allowing for exceptions can prevent negative customer experiences.

When the Cat's Away

November 30th, -0001

When you give employees advice on customer service you may inadvertently cause service to worsen, not improve. The solution is not to avoid correcting employees, but to use prioritized service standards. Here's how they work.