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Jeff Mowatt

Jeff Mowatt is a corporate trainer and international speaker. His focus is, "The Art of Client Service Influence with Ease™" - subtle ways to enhance service and boost revenues - without working harder. For tips, self-study kits, and information about booking Jeff, visit or call 1-800-jmowatt (566-9288). You can also connect with Jeff on Google Plus.

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Articles by Jeff Mowatt

Customer Service Tips When People Are Stressed

March 1st, 2012

When it comes to dealing with customers who are stressed, some jobs are easier than others. This advice will help you manage difficult situations.

Watch Your Language

February 1st, 2011

Jeff Mowatt shares customer service tips for employees who may struggle with English when it is their second language.

Your Irresistible Offer

June 30th, 2010

Jeff Mowatt shares three tips that will help you get past the front door when making a sale.

Risky Business: How Repeat Customers may Jeopardize your Future

October 31st, 2008

As Jeff Mowatt shows us, the complacent assumption that repeat customers mean loyal customers could be dangerous to the survival of your business.

Managing Multiple Priorities

December 31st, 2007

If you work by the principle that customers are your number one priority, you may actually reduce your effectiveness and damage your business.

Staffing Shortages? Maybe You're the Problem

May 31st, 2007

Sometimes a little encouragement towards an employee can do more harm then good. Read on to find out why.

Becoming the Employer of Choice

April 30th, 2007

Employee recognition is an effective, low-cost way to build company loyalty. So why aren't more employers using this valuable tool?

How not to Plan your Company's Future 5 common mistakes when identifying customer needs

June 30th, 2006

Are you business strategies in line with your customer needs? They may not be if you rely on the five most common methods to determine whether or not your customer needs are being met. Read on to learn about why you should be cautious before basing your business strategy on this data.

Speed Kills: The service standard that does more harm than good

April 30th, 2006

Are your company's 'service standards' losing you sales? When managment processes interfere with the quality of your customer interactions, it is time to reconsider your approach.

When Talking to Strangers

February 28th, 2005

Are you inadvertently chasing away potential customers? Consider these three reasons potential customers may distrust you or your employees.

Are People Problems Really the Issue?

January 31st, 2005

As organizations grow, keeping staff focused can be a real challenge. In this article Jeff Mowatt challenges businesses to answer a short survey to determine whether they have the business infrastructure that will enable them to be what he calls a "customer service icon".

Ten Ways To Break It To Them Gently

June 30th, 2001

How do you tell a customer that you're prices have increased? Or, that you've run out of their favourite product? Find out how to break bad news to customers without losing them in Jeff Mowatt's article.

When you're the Top Dog

May 31st, 2001

In this article Jeff Mowatt explores three keys to leading like a professional.

Phrases that Pay: Simple Statements that Increase your Perceived Value

March 31st, 2001

Quick - name two words which, when frequently used by waiters and waitresses, increase tips by 12%. (Hint: it's not please or thank you).

Getting your Foot in the Door

February 28th, 2001

These seven steps will help you boost your cold calling success.