Jeff Mowatt is a corporate trainer and international speaker. His focus is, "The Art of Client Service Influence with Ease™" - subtle ways to enhance service and boost revenues - without working harder. For tips, self-study kits, and information about booking Jeff, visit www.jeffmowatt.com or call 1-800-jmowatt (566-9288). You can also connect with Jeff on Google Plus.
Articles by Jeff Mowatt
March 1st, 2012
When it comes to dealing with customers who are stressed, some jobs are easier than others. This advice will help you manage difficult situations.
February 1st, 2011
Jeff Mowatt shares customer service tips for employees who may struggle with English when it is their second language.
June 30th, 2010
Jeff Mowatt shares three tips that will help you get past the front door when making a sale.
October 31st, 2008
As Jeff Mowatt shows us, the complacent assumption that repeat customers mean loyal customers could be dangerous to the survival of your business.
December 31st, 2007
If you work by the principle that customers are your number one priority, you may actually reduce your effectiveness and damage your business.
May 31st, 2007
Sometimes a little encouragement towards an employee can do more harm then good. Read on to find out why.
April 30th, 2007
Employee recognition is an effective, low-cost way to build company loyalty. So why aren't more employers using this valuable tool?
June 30th, 2006
Are you business strategies in line with your customer needs? They may not be if you rely on the five most common methods to determine whether or not your customer needs are being met. Read on to learn about why you should be cautious before basing your business strategy on this data.
April 30th, 2006
Are your company's 'service standards' losing you sales? When managment processes interfere with the quality of your customer interactions, it is time to reconsider your approach.
February 28th, 2005
Are you inadvertently chasing away potential customers? Consider these three reasons potential customers may distrust you or your employees.
January 31st, 2005
As organizations grow, keeping staff focused can be a real challenge. In this article Jeff Mowatt challenges businesses to answer a short survey to determine whether they have the business infrastructure that will enable them to be what he calls a "customer service icon".
June 30th, 2001
How do you tell a customer that you're prices have increased? Or, that you've run out of their favourite product? Find out how to break bad news to customers without losing them in Jeff Mowatt's article.
May 31st, 2001
In this article Jeff Mowatt explores three keys to leading like a professional.
March 31st, 2001
Quick - name two words which, when frequently used by waiters and waitresses, increase tips by 12%. (Hint: it's not please or thank you).
February 28th, 2001
These seven steps will help you boost your cold calling success.