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Study identifies most popular communication tools at work

By Mario Cywinski |

What are some of the best tools to help businesses communicate with their employees?

When 270 chief information officers (CIOs) randomly chosen from companies with more than 100 employees were asked which technology tools their firms either used or planned to use, the tools that help with training and collaboration topped their lists.

Of the technologies cited, online training ranks highest with 59 per cent of businesses saying they currently use or plan on using this technology in the next five years, said the Robert Half Technology survey.

Next on the list was video conferencing, with 56 per cent of CIOs saying they use or will use the technology.

Some of the other technologies which are currently being used are:

  • collaborative workspaces, 33 per cent;
  • blogs, 21 per cent;
  • tagging software, 17 per cent;
  • wikis, 10 per cent; and
  • virtual worlds at only 7 per cent.

"Employees are operating on information overload, and they need good resources to help them process data effectively," said Katherine Spencer Lee, executive director of Robert Half Technology. "Technology tools can help companies collaborate more efficiently, preserve and share corporate knowledge, and reduce expenses."

With new technologies being rolled out everyday, many companies are taking their time deciding which are worth using.

"As newer tools mature, their popularity may increase, but in-person communication likely will remain the most reliable way to keep employees connected, informed and motivated," said Lee.

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