Event Details

CX Digital Transformation Case Study: Simply Group September 16, 2020 Online Event Join CSPN Partner David Singh and Nishant Shah, VP Operational Strategy at Simply Group to discuss how Simply Group conducted an end-to-end digital CX transformation as it scaled operations from 2,000 to 100,000 clients across Canada. From digital client registration through to credit-monitoring, we will discuss how Simply Group migrated the transformation and the lessons learned. Simply Group is one of Canada's leading home efficiency providers where they support residential homeowners to upgrade to high-efficiency appliances using convenient leasing programs. Learning Objectives: Describe best practices in regards to digital CRM design & development Understand how link operational objectives with technology Leverage CX metrics to build a compelling business case Who should attend: CX professionals who are thinking about or embarking on a digital CX transformation CX professionals with responsibility over customer service, CRM, and/or strategy
Contact:	Email: info@mycspn.com Phone: 905-477-5544 Website: https://mycspn.com/contact-us/
URL:	http://mycspn.com/events/simply-group-cx-digital-transformation-virtual-workshop/
Where:	Online/Virtual
Time:	3PM - 4PM EST
Cost:	FREE
Hosted by:	CSPN